This Money Back Guarantee gives you the rights to request a refund in cases mentioned below, and is applicable to our service.
With our service, you pay only when the writer has completed the paper or its part. We offer you to load the necessary funds to your personal page and distribute payment as the writer progresses.
When you can request a refund:
- In case you have not yet used the funds loaded to your personal account for any particular order, they are all 100% refundable.
- If you use these fund for an order, they will be refunded to your account only if you cancel the order. This excludes payment for additional services (“Plagiarism check” and “Featured order“).
In the aforementioned cases, to get back the money from your balance, you have to click “Request a refund from your balance” in the tab “My Balance” on your personal page. You can refund the money only if you current balance is positive.
When a refund is ineligible:
- If you have paid the writer using the “Release” button; the amount you have issued is not refundable.
- In case you have release the final payment to the writer; the order is considered to be complete and non-refundable.